We offer a wide range of Services to include:
Mortgage Advice
Making sure you get the best financial advice is essential when considering buying a property. We are therefore proud to be working with FX Mortgages who offer proffessional expert advice. FX Mortgages is a Mortgage Brokers based in Trowbridge. With over 10 years’ experience and covering a large area FX Mortgages offer a range of financial services that will be tailored to suit your individual requirements.
Please contact us for more information.
Conveyancing
The complexities of purchasing and selling a property should always be looked after by a qualified property lawyer ensuring every aspect of the process is legal. Please contact us for details of our recommended conveyancing experts to ensure all the legalities property transactions are covered, helping your sale or purchased move forward as efficiently as possible.
Insurance
Whether letting, renting, buying or selling property is an investment and the right insurance product is essential to ensure you are fully protected.
We can provide you with access to insurance products, please contact us for details.
Other Services
We offer a range of other services to include removals, check out services and vendor vacant property services please contact us for more information.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.
If you have a complaint, please put this in writing (letter or email) to us. We will then acknowledge and respond in line with the timescales and stages as set out below:
STAGE 1 – YOUR COMPLAINTPlease put your complaint in writing (letter or email) and address it to:
Corrina J Walter
Director
C J Residential Ltd
109 St Thomas’ Road
Trowbridge
Wiltshire
BA14 7LT
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
STAGE 2 – OUR ACKNOWLEDGEMENT TIMESCALE
Your complaint will be acknowledged and we will start our in house complaints process.
TIMESCALE
within 3 working days of receipt of complaint
STAGE 3 – OUR INVESTIGATION TIMESCALE
Your complaint will be investigated and the Director will provide a formal written response addressing your specific complaints and proposing resolutions where applicable
TIMESCALE
within 15 working days of receipt of complaint
STAGE 4 – THE PROPERTY OMBUDSMAN TIMESCALE
Should you remain unsatisfied after receiving our final viewpoint letter you can refer your complaint to the Ombudsman at:
TIMESCALE
you must refer your complaint to the Ombudsman with 12 months of receiving our final viewpoint letter.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
www.tpos.co.uk
This email address is being protected from spambots. You need JavaScript enabled to view it.
- If we have not addressed your complaint within 8 weeks, you can refer your complaint to the ombudsman.
- No charge will be made for any complaint we handle
